Refund & Cancellation Policy
Effective date: October 27, 2026 • Valid for all digital services and session packages
Fair, transparent, and hassle-free refunds.
We are committed to delivering the highest quality AI psychological dialogue experience. If you encounter any technical difficulty or are unsatisfied with your session quality within 14 days of purchase, we will issue a full refund back to your original payment method.
1. Eligibility for Refunds
You are entitled to a full or partial refund under the following circumstances:
- Technical Failure: Inability to initiate or complete voice or text sessions due to platform server downtime, voice synthesis latency errors, or speech recognition failures.
- Accidental Duplicate Charges: If you were unintentionally billed multiple times for the same session bundle due to browser submission latency.
- First Purchase Satisfaction: If you purchased a session bundle and decide within 14 calendar days that the platform does not meet your expectations, provided the majority of session minutes remain unused.
2. Refund Processing via Freemius
For payments made with international credit cards (Visa, Mastercard, American Express, Apple Pay, Google Pay, or PayPal):
- Transactions are processed securely through our merchant partner Freemius, Inc.
- Once approved, refunds are credited back directly to the original card or PayPal balance.
- Depending on your issuing bank, refunded funds typically appear on your statement within 3 to 7 business days.
3. Domestic Payments (SBP / Bank Cards)
For payments completed via the Fast Payment System (SBP) or domestic bank cards, approved refunds are transferred back to the payer's originating bank account via SBP within 1 to 3 banking days without transfer commissions.
4. How to Request a Refund
Requesting a refund is simple and fast. Simply send an email to our support team:
Support Email: support@mirapsy.app
Subject Line: Refund Request — [Your Account Email or Order ID]
Information to Include: Date of transaction, payment amount, and a brief explanation of the issue encountered.
Our support team reviews and responds to all refund inquiries within 24 hours.
5. Subscription Cancellation
Unless explicitly labeled as an automated recurring subscription, session bundles are one-time credit top-ups without recurring charges. If you subscribe to any recurring plan in the future, you may cancel at any moment with 1 click from your account dashboard or via the Freemius User Portal.
6. Merchant Entity
Service provided by ОсОО "НОВАПЭЙ" (Registration: 175671-3301-ООО, INN: 9909710276), 62 Kievskaya St., Bishkek, Kyrgyz Republic.